Urgent problems

Switch it off, then send it in

If water is coming inside, there is a burning smell, or the breaker keeps tripping: switch the cooler off at its control first. If you see smoke, sparking or fire, get everyone out and call 911. Then send a request marked urgent. GJ Swamp Coolers has no published hours and does not promise a response time. Mark a request urgent and say what is happening, and protect the house first.

Send an urgent request

Right now

What to do in the next ten minutes

Stop: switch it off, then send a request

Water dripping inside, or a new ceiling stain

Switch the cooler off at its control.
If you already know where the cooler water shutoff is, and you can reach it from inside the house or from the ground, close it. If you do not know, do not go looking on the roof.
Move things out from under the drip and catch the water with a bucket or towels.
A sagging or bulging ceiling can be holding water. Keep people out from under it.

Same answer in the troubleshooter

Stop: switch it off, then send a request

Burning smell, sparks, or the breaker keeps tripping

Switch the cooler off at its control and leave it off.
If you see smoke, sparking or fire, get everyone out and call 911.
Do not keep resetting a breaker that trips again. It is telling you something on that circuit is wrong.
Do not open the cooler cabinet, the motor cover or the electrical disconnect.

Same answer in the troubleshooter

Stop: switch it off, then send a request

Squealing, grinding or banging

Switch the cooler off at its control. A squeal is often a belt; grinding or banging can be a bearing, the blower or a loose part. Running it can make any of them worse.
Note when the noise started and whether it changes with fan speed. That helps whoever looks at it.

Same answer in the troubleshooter

Stop: switch it off, then send a request

Water running off the roof or down the wall nonstop

Switch the cooler off at its control.
If you already know where the cooler water shutoff is, and you can reach it from inside the house or from the ground, close it. If you do not know, do not go looking on the roof.
From the ground, take a photo of where the water is running if you safely can.

Same answer in the troubleshooter

Honest answers

Availability, plainly

Do you offer 24 hour or emergency swamp cooler service?

No. GJ Swamp Coolers has no published hours and does not promise a response time. Mark a request urgent and say what is happening, and protect the house first. That is why this page starts with what you can do right now.

How fast will someone come?

There is no promised response time. Mark the request urgent, say what is happening, and include a photo from inside if water is involved. If the house is at risk, protect it first.

Who do I call if there is smoke or fire?

If you see smoke, sparking or fire, get everyone out and call 911.

Send it marked urgent

The form has an urgent box. Photos from inside the house help.

GJ Swamp Coolers has no published hours and does not promise a response time. Mark a request urgent and say what is happening, and protect the house first.

Request service